HELP

Frequently Asked Questions

Orders

All orders are shipped within 2-3 business days of receiving the order; therefore, if you haven’t received your order, please contact us at info@thewatersoul.com; please include the Name and phone number of person that placed the order, so we can track your order.

Shipping & Returns

When you order, we ship your order within 2-3 business days.

All shirts are shipped USPS First Class, cost is $5.95

For over $40 in purchases free shipping is automatically applied

You should receive a USPS tracking number via email, if you do not within 2 business days of shipping, contact us at info@thewatersoul.com

Not 100% SATISFIED? If you are unsatisfied with your shirt, you can get a full refund, by shipping your shirt back to The Water Soul, 5674 Precision Court, Osage Beach, MO 65065. Include the Name, Address, Phone Number of person that was billed for the order and a reason for the return. You can Contact Us for a shipping label cost $4.95 or ship back items at your own expense.  

Different size or shirt style needed- Ship your shirt back to The Water Soul, 5674 Precision Court, Osage Beach, MO 65065. Include the new size or style needed and your name, address, phone number and a reason for the exchange.    You can Contact Us for a shipping label cost $4.95 or ship back items at your own expense.

We are happy to pay the return shipping if order was mistakenly filled on our part, just Contact Us to get a return label.

Account

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.